FAQs
Our Handmade Creations
How long are the cords and chains for your necklaces?
Chain and cord lengths vary between 18 and 22 inches, and many are adjustable. If you need to know the length for a specific necklace, please email us at stonetreeart@gmail.com and include the necklace name.
Are your earrings hypoallergenic?
We cannot guarantee that they are hypoallergenic, but so far no one has reported an issue.
Does your jewelry contain nickel?
We try to avoid nickel but cannot guarantee that they don’t contain it. So far no one has reported an issue.
What metals are in your wire sculptures?
We use a variety of metals in our trees; copper and aluminum are our most common. A few of our trees contain silver plate, stainless steel, colored wire, or brass. Each wire sculpture’s description provides the metal types.
Will the wire sculpture metals change over time?
Copper and brass wire will acquire a patina over time. Silver plate wire will age and darken over time. This is the effect the artist is looking for. Aluminum and colored wires usually should not change.
What are the dimensions of your paintings?
Small paintings are 8”x10”, medium are 11”x14” and large are 18” x 24”. The description of each painting includes the size. Each painting is unique and cannot be duplicated in another size.
How are your paintings meant to be hung? Do they come with frames?
All of our paintings are created in wraparound style and are meant to be hung frameless.
Do you take special or custom orders?
Yes, we have many happy commission customers, but it depends on what you’re asking for. Please feel free to contact us at stonetreeart@gmail.com (or through Contact Us) about consignment orders. Note that most consignment orders are not returnable, but we work with you during the creation process to understand your request and see if the artist's vision will work for you. Please provide your phone number when you contact us. We reserve the right to decline any custom orders.
Ordering and Shipping
Can you deliver to a P.O. box?
If your delivery address is a P.O. box, please select USPS as your shipping option. Unfortunately, UPS does not accept P.O. boxes. Please note: Because of the additional handling that often takes place at a mail box environment, we cannot ship wire tree sculptures to P.O. boxes. If you have ordered a wire tree sculpture, please provide a street address.
I live in the San Francisco Bay Area. Is local pick-up or delivery available?
Local pick-up is available. You should see that option when you check out.
Local delivery is available to addresses in Martinez, Pacheco, Lafayette, Pleasant Hill, and Walnut Creek, California. We charge a $5 delivery fee. If your location qualifies, you should see that option when you check out.
Policies and Communication
What is your return policy?
We accept returns up to 14 days after delivery, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. To start a return, you can contact us at stonetreeart@gmail.com or at Contact Us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please read our full refund policy for more information.
What is your privacy policy?
We care about our customers and want to treat you the way we’d want to be treated, so Stonetree Studio doesn’t sell your information. You can find our full privacy policy here.
If I subscribe to your blog or mailing list, will I get frequent emails?
We don’t like being inundated with emails, and we know you don’t either. So don’t worry. We post blogs approximately monthly, and subscribers will get an email when a new blog is posted. We will email people who have signed up for our mailing list a few times a year when we have sales or other special events. That's it.
How do I contact Stonetree Studio?
Please feel free to contact us at stonetreeart@gmail.com or go to Contact Us.
Sales Locations
Do you sell at local art fairs?
Yes, we currently sell at selected local art fairs in Contra Costa County. If you’d like to be notified when we are scheduled for a fair, please send us an email, and we’ll add you to our mailing list. Just go to Contact Us.
Do you sell or ship outside the United States?
At this time, we ship to United States addresses only, but check back with us as our business grows.
Do you have a physical store?
No, Stonetree Studio only sells online and, eventually, at art fairs.